Step-by-step demonstration flows showing how to use Vouch's core features in real-world scenarios.
1. Trigger Event: Customer completes a purchase or service interaction
2. Consent Check: Vouch verifies the customer has opted in for the selected channel (SMS, email, or WhatsApp)
3. Template Selection: System selects the appropriate template based on locale and channel
4. Destination Routing: Customer receives a link to the appropriate review platform (Google, Yelp, etc.)
5. Follow-up Sequence: If no response, automated follow-up respects frequency caps and quiet hours
1. Review Ingestion: New review detected from connected platform
2. Sentiment Analysis: AI analyzes review sentiment and key themes
3. Draft Generation: Claude generates contextual response draft following brand guidelines
4. Human Review: Draft appears in inbox for manager approval or editing
5. Publication: Approved response posts to the review platform
1. Rule Configuration: Set up automation rules based on review rating, keywords, or location
2. Trigger Evaluation: Incoming reviews evaluated against active rules
3. Action Execution: Matching reviews trigger configured actions (assign, tag, notify, escalate)
4. Notification: Relevant team members notified via email or in-app
5. Tracking: All automated actions logged in audit trail
1. Location Setup: Configure each location with specific review platforms and settings
2. Team Assignment: Assign location managers with appropriate permissions
3. Template Customization: Create location-specific or shared templates
4. Centralized Monitoring: Corporate team views aggregate metrics across all locations
5. Performance Comparison: Compare Vouch Scores and response rates across locations