Feature — Inbox & AI drafts
Every review, from every connected platform, lands in one inbox. Vouch's AI drafts a brand-voice reply in seconds — cutting typical reply time from hours to under a minute — and a human reviews and posts, keeping every public reply accountable.
Google, Yelp, Facebook, Tripadvisor, and Trustpilot reviews all surface in a single unified inbox, so no team member has to check five separate dashboards to stay on top of reputation.
Reply drafts reflect your brand's tone — apologetic and specific for a service complaint, warm and appreciative for a glowing review — generated in seconds rather than a manager staring at a blank reply box.
AI drafts a reply; a human reads it, edits if needed, and posts. Nothing goes out under your name without a person seeing it first.
Larger teams can route drafts through a location manager and a regional approver before publishing, matching your existing escalation structure.
Connect your review platforms
Link Google Business Profile, Yelp, Facebook, Tripadvisor, and Trustpilot accounts once; new reviews stream into the Vouch inbox automatically.
AI drafts a reply
Within seconds of a new review landing, Vouch generates a draft reply matched to the review's sentiment and your configured brand voice.
A human reviews and edits
The assigned team member reads the draft, adjusts anything that needs a personal touch, and approves.
The reply posts to the original platform
Approved replies publish directly back to Google, Yelp, Facebook, Tripadvisor, or Trustpilot — no copy-pasting between tools.
No. Vouch's default workflow requires human approval before any AI-drafted reply is posted publicly. The AI's job is to remove the blank-page problem and cut drafting time to seconds — the decision to publish stays with your team.
Yes — brand-voice configuration accounts for sentiment, so a draft for a critical review leads with acknowledgment and a path to resolution, while a draft for a glowing review leads with genuine thanks.
Typically within a few seconds of a review landing in the inbox — the goal is to cut reply time from hours (or days, in inboxes nobody checks regularly) to under a minute of human review time.
Book a demo and we’ll walk through this feature with your own locations and channel mix.