Features

Every lever, in depth

Solicitation, routing, AI reputation ops, and a single score per location — how each one actually works, not just the pitch.

Smart solicitation

Vouch triggers the right ask, on the right channel, at the right moment in the customer journey — automatically. Every send respects consent, quiet hours, and frequency caps, so growth in review volume never comes at the cost of compliance.

Destination routing

Every customer gets routed to a public review destination — Google, Yelp, Facebook, Tripadvisor, or Trustpilot — chosen by location, locale, and channel mix. No begging on the wrong platform, and no selective routing that crosses compliance lines.

AI Recommendation Engine

Vouch's AI reads every review and support signal across your locations, surfaces the patterns a busy operator would miss, and turns them into specific, actionable recommendations — from staff coaching to menu or service copy — powered by Anthropic Claude under no-training commercial terms.

Inbox & AI drafts

Every review, from every connected platform, lands in one inbox. Vouch's AI drafts a brand-voice reply in seconds — cutting typical reply time from hours to under a minute — and a human reviews and posts, keeping every public reply accountable.

Workflows & automation

Vouch's workflow engine triggers on real lifecycle events — an appointment, a purchase, an NPS response — and chains together solicitation, routing, escalation, and follow-up so reputation operations don't depend on someone remembering to do them manually.

Vouch Score

Vouch Score distills rating, review velocity, sentiment, and response health into one transparent number per location — so a regional manager overseeing dozens of locations can spot the ones that need attention at a glance, and know exactly which input is dragging the score down.