Feature — Smart solicitation
Vouch triggers the right ask, on the right channel, at the right moment in the customer journey — automatically. Every send respects consent, quiet hours, and frequency caps, so growth in review volume never comes at the cost of compliance.
Connect a completed purchase, a service visit, or a support ticket close to Vouch via integration or API, and a solicitation fires within minutes — while the experience is still fresh and response rates are highest.
A single ask often gets missed. Vouch supports multi-touch sequences (an initial SMS, a follow-up email) and A/B tests subject lines, send times, and copy to find what actually converts for your customer base.
Templates render in the customer's language (en-US and es-MX supported today) so the ask feels native, not translated as an afterthought.
TCPA one-to-one consent, 10DLC registration status, WhatsApp Business opt-in, and per-contact frequency caps are enforced by the platform — not left to a location manager to remember.
Connect a trigger event
Integrate Vouch with your POS, booking system, CRM, or support tool — or call the Vouch API directly — so a lifecycle event (checkout, appointment completion, ticket resolution) kicks off a solicitation.
Pick the channel and cadence
Choose email, SMS, WhatsApp, or a multi-step combination. Vouch matches send timing to the channel: SMS and WhatsApp for fast, time-sensitive asks; email for longer-form requests.
Set destination logic
Decide which review platform (Google, Yelp, Facebook, Tripadvisor, Trustpilot) each customer is routed toward, by location, locale, or channel — see Destination routing for the full logic.
Let Vouch enforce compliance
Consent capture, quiet hours, and frequency caps run automatically in the background on every send, across every location.
Watch volume and iterate
Track solicitation-to-review conversion by location and channel in Vouch analytics, and let A/B tests refine copy and timing over time.
Email, SMS (10DLC-registered), and WhatsApp Business. Most customers mix channels — SMS for fast, time-sensitive asks and email for longer sequences — and Vouch lets you configure the mix per location or per campaign.
Vouch's default and recommended pattern is to invite every customer to leave a public review, regardless of how they responded to any prior survey — selectively soliciting only promoters is review gating, which the FTC Fake Review Rule (16 CFR Part 465) prohibits. Use satisfaction data to prioritize service recovery, not eligibility to review.
Yes. You can trigger immediately, delay by a set interval, or build a multi-step sequence with follow-ups spaced days apart. Vouch also respects per-contact quiet hours so sends don't land at 6am or midnight local time.
Vouch requires and tracks explicit opt-in consent per contact and channel, in line with TCPA's one-to-one consent standard and WhatsApp Business policy. STOP/HELP keyword handling is built in for SMS. See the SMS opt-in surface for the canonical consent flow merchants deploy.
Book a demo and we’ll walk through this feature with your own locations and channel mix.