Feature — Vouch Score
Vouch Score distills rating, review velocity, sentiment, and response health into one transparent number per location — so a regional manager overseeing dozens of locations can spot the ones that need attention at a glance, and know exactly which input is dragging the score down.
Vouch Score combines average rating, review velocity, sentiment trend, and response health into a single score — with each component visible, not hidden inside a black-box formula.
Because every location is scored the same way, multi-location teams can rank and compare locations directly instead of eyeballing four separate metrics per location.
Vouch Score tracks over time, so a manager can see whether a location is improving or slipping — not just where it stands today.
A low score broken down by component tells you immediately whether the problem is rating, stalled review volume, negative sentiment, or slow responses — and each of those maps to a specific action.
Vouch aggregates the four inputs
Average rating, review velocity, sentiment analysis of review text, and response-time/response-rate health are calculated per location on a rolling basis.
Inputs combine into one score
The four components combine into a single Vouch Score, weighted transparently rather than through an opaque proprietary formula.
Scores surface by location and portfolio
View Vouch Score per location, and roll up to regional or portfolio-wide views for multi-location reporting.
Act on the weakest component
A location with a low velocity component needs more solicitation; a low response-health component needs faster inbox turnaround. The score tells you where to look first.
Four components: average rating, review velocity (the rate of new reviews over time, not just the total count), sentiment trend from review text analysis, and response health (how quickly and consistently a location responds to reviews).
The four input components are disclosed and visible in your dashboard per location — Vouch Score is designed to be a transparent diagnostic, not a black-box vanity metric.
Yes — because every location is scored on the same four components, multi-location and franchise teams can rank locations directly and prioritize attention where the score is lowest or trending down.
Book a demo and we’ll walk through this feature with your own locations and channel mix.